I am not Zen (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} drakemobius) wrote,@ 2009-02-11 10:04:00 |
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So, I'm pissed.
Tmobile called me yesterday to tell me my account was being suspended. Why? Because I apparently have a $660 bill.
Now, this was news to me. My December bill was about $60 (I have data services plans, thus the expense).
So, why? Oh, it's supposedly due to calls I made in Germany. This might seem to make sense until you consider:
1) my data services plan is free in Germany, according to a call I made to make sure before I left
2) I made very few calls in Germany. I ordered pizza twice, chinese once. I made one business call back here.
3) The rate they quoted me, and the rate on their website, is $.26/minute. That's high. But at that rate, I'd have to make about 2,500 minutes of calls to rack up $600. Or the rate would have to actually be between $10 and $20/minute, depending on how many minutes I estimate I used.
So I called today to get this cleared up. Apparently, my last month's bill is on there too (technically that's the one due now...the next bill isn't even available for viewing til this weekend, and isn't due for weeks). So that's a small amount off. Also, they tell me the rate is actually $.99, despite what I was quoted and what the website says. Then, they say I made more than twice as many calls as I remember, but I can't verify this because the bill isn't available yet (although my service is suspended..not amusing). Finally, even all that only comes up to less than half of the bill. The other half? "Oh, it appears you used data services while in Germany"
I..what..argh!! I specifically called to verify there would be no fees for using my data services plan while roaming. I was told there were NO extra fees.
Needless to say I am not paying. I'll call again when the bill is out and I can look over it.
Tmobile called me yesterday to tell me my account was being suspended. Why? Because I apparently have a $660 bill.
Now, this was news to me. My December bill was about $60 (I have data services plans, thus the expense).
So, why? Oh, it's supposedly due to calls I made in Germany. This might seem to make sense until you consider:
1) my data services plan is free in Germany, according to a call I made to make sure before I left
2) I made very few calls in Germany. I ordered pizza twice, chinese once. I made one business call back here.
3) The rate they quoted me, and the rate on their website, is $.26/minute. That's high. But at that rate, I'd have to make about 2,500 minutes of calls to rack up $600. Or the rate would have to actually be between $10 and $20/minute, depending on how many minutes I estimate I used.
So I called today to get this cleared up. Apparently, my last month's bill is on there too (technically that's the one due now...the next bill isn't even available for viewing til this weekend, and isn't due for weeks). So that's a small amount off. Also, they tell me the rate is actually $.99, despite what I was quoted and what the website says. Then, they say I made more than twice as many calls as I remember, but I can't verify this because the bill isn't available yet (although my service is suspended..not amusing). Finally, even all that only comes up to less than half of the bill. The other half? "Oh, it appears you used data services while in Germany"
I..what..argh!! I specifically called to verify there would be no fees for using my data services plan while roaming. I was told there were NO extra fees.
Needless to say I am not paying. I'll call again when the bill is out and I can look over it.
